Case of Success:

REHL increases the quality of its services with Eskuad.

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1_logo_REHL

REHL, a leader in industrial cleaning, civil works, and green areas services, aimed to enhance its offerings by digitizing field progress forms. The objective was to provide transparent monitoring of activities, adding value to its clients and establishing professionalism. Despite conducting thorough cleaning jobs, the lack of support and visibility created the impression of inefficiency.

Solution:

To address this, REHL partnered with Eskuad, initiating a pilot for industrial cleaning services in one area. Through continuous improvement, the initiative expanded to three and eventually four areas. This allowed users to input information and generate automatic reports for clients, providing support for each task and introducing a new layer of transparency in daily operations.

Eskuad Platform

Eskuad key features:

• Photographic Backups: Allowed a detailed visual record, highlighting areas of cleanup and providing visual evidence.

• Selectors and Data Loading: Made it easier to update new cleaning zones and improved the accuracy of reports.

• Drafts: Being able to perform simultaneous tasks based on the same form.

• Customized Squads: Each leader was able to access and manage information specific to their area, avoiding confusion.

• Work offline: In places without connection it makes it easier for them to use the app and then send the data.

• Custom Reports by Email: The ability to send personalized reports directly to clients, improving communication and presentation of progress.

Results:

• Added Value to the Client: Eskuad provided tangible support for the work performed, changing the client's perception and offering security in the execution of cleaning tasks.

• Operational Efficiency: The platform improved operational efficiency by allowing leaders to complete simultaneous tasks and perform detailed reporting without relying on signal quality.

• Efficiency in Information Transfer: Significant improvement in data transfer between devices.

Reports

• Reduction in Delivery Time: Daily reports sent instantly to clients with photographic backups.

• Increased Professionalism: The customization of internal and external reports has strengthened internal control and professional presentation.

• Daily Work Backup: Users now have tangible backup for their daily activities, improving confidence in executing and documenting tasks.

• Security and Transparency: Eskuad allowed REHL to support each work carried out, providing concrete evidence of activities and improving communication with clients.

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Continuous Collaboration and Improvement:

The close relationship with REHL users and administrators has been essential in the evolution of Eskuad to meet their specific needs. In a joint effort, we have worked hand in hand, leveraging their valuable feedback and operational experience to refine the interface of their forms and reports. This active collaboration has made it possible not only to resolve immediate challenges, but also to anticipate and address future improvements. By empowering users to influence platform design, we have strengthened Eskuad's adaptability, contributing to our continued growth and ensuring a seamless, user-centric experience for REHL.

Backing Up Daily Work:

A key aspect highlighted by REHL users is Eskuad's ability to back up their daily work. Previously, the lack of a backup system meant that activities were carried out, but confirmation of work by the shift manager did not provide workers with the necessary support. With Eskuad, every action is documented, providing a clear and accessible history that not only backups their daily efforts but also allows for detailed review for future improvements and continuous learning. This tangible backup has significantly improved confidence in executing and documenting daily tasks.

Conclusion:

Eskuad has provided REHL with a comprehensive solution that not only enhances operational efficiency but also elevates the perceived quality of their services. The success of the pilot and the large-scale implementation underscore Eskuad's ability to adapt and empower the operations of leading companies like REHL.

Upcoming steps:

REHL has expansion plans, incorporating new work areas and forms, with a particular focus on safety issues. Eskuad's flexibility supports their growth and continuous improvement goals.

Eskuad takes pride in being the technological partner of REHL, providing solutions that drive efficiency, transparency, and confidence in their daily operations.

REHL_eskuad

"We realized that our work is a thankless job. For example, when you do a roof replacement, the change in shiny sheets is visible, and you can see that the job was done. However, in our case, with 'industrial cleaning,' when you witness the cleaning of the plant where our leaders work hard to keep it clean, and then a week later, it looks just as dirty as it did the first time, some people who see that and don't understand how the operation works might say that our jobs are inefficient. With Eskuad, they provided us with added value, bringing peace of mind to our leaders by supporting their work and giving our clients confidence that the job is being done correctly."

REHL General Manager Cecilia Riquelme.

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