Frequently Asked Questions
Is the service paid on a monthly or annual basis?
We offer both options- monthly or annual. If the monthly option is selected, you will be charged at the end of the month, depending on the number of users. If you select the annual payment option, you get a 10% discount on the total payment and if there are increases in the number of users during the month, these will be charged individually in each corresponding month.
Is there an additional charge for information storage, such as hosting?
No, the data storage service is included in the service, so there is no additional charge.
Is there a cost to implement the service?
No, there is no implementation cost, as soon as you start paying for the service, even if it is just one user, you can start creating forms and reports. We help you with the training and if you need more personalized assistance, you can opt for the “Pilot” option
When my 30 day TRIAL period ends, and I do NOT pay for the service before my trial ends, do I lose the information I entered during that period?
No, your information will not be lost. Some functionalities of the platform will no longer be available, and your collected information will be hidden, you will only be able to view data captured in the last 30 days (as of the current date) and once the payment for the service is made these functionalities are unlocked again.
How do I access the application?
To access Eskuad, it depends on the type of user (mobile/web)-
Mobile Users: These are the users who carry out their activities on their mobile device (Cellphone/Tablet).
To be able to access the application, you must first download it from the Play Store: https://play.google.com/store/apps/details?id=com.eskuadapp.eskuad
or
the App Store: https://apps.apple.com/us/app/eskuad/id1599161137
Web Users: These are the users in charge of more administrative activities, such as assigning tasks and downloading reports. They must access Eskuad from a browser at the following link: app.eskuad.com
Do I need internet access to fill out my forms?
No, you can fill out Eskuad forms from anywhere, even offline. The forms will be stored in your app, and will be sent to the server as soon as an internet connection is detected.
What are the requirements for the Eskuad app?
The minimum requirements for the Eskuad app on a mobile device are Android 7.0 and 2gb of RAM. For iOS: iOS 14 or later.
I forgot my password, how can I recover my account?
To reset your password, click the “Forgot Password?” link in the login screen: app.eskuad.com
Can I disable the backup reports that are automatically sent to my email?
Yes- to disable automatic email backup reports go to your user name -> Settings -> Notifications -> Turn off “Backup email for submitted forms”
Can I turn off notifications?
Yes- to configure your notification settings, go to your user name -> Settings -> Notifications
How can I change the date format and time zone?
To configure your date format, language and timezone settings, go to your user name -> Settings -> Preferences