Privacy Policy

Last revised: March 20, 2026

Eskuad Inc. ("Eskuad", "we", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform (the "Service"). This policy is designed to comply with global privacy standards, including the General Data Protection Regulation (GDPR) and SOC 2 security principles.

1. Information We Collect

  • Personal Information: Name, email address, job title, company name, and contact details provided during registration.
  • Usage Data: IP addresses, browser types, device identifiers, and information on how you interact with the Service.
  • Location Data: To provide field-syncing services and MagikSync™ functionality, our mobile applications may collect geolocation data. This collection only occurs with your explicit consent via device settings.
  • Customer Data: Any data or information uploaded by you or your users to the Eskuad platform for processing.
  • Billing Information: Payment details processed via Stripe. Eskuad does not store sensitive financial data on its servers.

2. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:

  • Performance of a Contract: To provide the Eskuad Service as per our Subscription Agreement.
  • Legitimate Interests: To improve our Service, ensure security, and for marketing (where permitted).
  • Consent: Where you have given us clear consent for a specific purpose (e.g., GPS tracking).

3. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain the Eskuad Service and industrial infrastructure.
  • Ensure high-availability field operations and data reliability.
  • Process transactions and send related administrative information.
  • Communicate technical support, security alerts, and product updates.
  • Detect, prevent, and address technical issues or fraudulent activity.

4. Sharing and Disclosure

Eskuad does not sell your personal data. We may share information with:

  • Sub-processors: Trusted third-party vendors who assist in operating our Service (e.g., cloud hosting via AWS/GCP, analytics, and payment processing). A list of sub-processors is available upon request.
  • Compliance with Laws: To comply with legal obligations, protect our rights, or respond to valid requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security & SOC 2 Compliance

Security is the core of our infrastructure. We maintain a SOC 2 Type 2 posture, covering Security, Availability, and Confidentiality:

  • Encryption: Data is encrypted at rest using AES-256 and in transit using TLS 1.2+.
  • Access Control: We employ strict identity and access management (IAM) protocols.
  • Breach Notification: In the event of a confirmed data breach, Eskuad will notify affected customers without undue delay, in accordance with applicable laws and our internal incident response plan.

6. Data Retention and Portability

  • Retention: We retain data for as long as your account is active or as needed to provide the Service.
  • No Vendor Lock-in: We believe in customer data ownership. Your data remains accessible via REST API or database injection. Upon termination, data is held for 30 days to allow for retrieval before permanent deletion.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state or country. By using the Service, you consent to the transfer of information to the United States, where Eskuad Inc. is headquartered. We use standard contractual clauses (SCCs) to ensure data is protected according to EEA standards.

8. Your Rights

Depending on your jurisdiction, you have the right to:

  • Request access to and a copy of your personal data.
  • Request rectification or erasure of your data.
  • Object to or restrict the processing of your data.
  • Data portability (receiving your data in a structured, machine-readable format).

9. Cookies and Tracking

We use essential cookies to maintain sessions and performance cookies to understand Site usage. You can manage cookie preferences through your browser settings.

10. Contact Us

For questions regarding this policy or to exercise your privacy rights, please contact our Data Protection Office:

Eskuad Inc.
Hillsborough County, Florida, USA
Email: support@eskuad.com

Eskuad Inc. — Florida, United States